🐾 Waggin’ Tails Pet Services – Privacy Policy

Effective Date: March 15, 2025

Waggin’ Tails Pet Services (“we,” “us,” or “our”) is committed to protecting your privacy and providing a secure, personalized experience. This Privacy Policy explains how we collect, use, and protect your information—online and through SMS text messaging.

1. 🔐 Information We Collect

When you engage with Waggin’ Tails, we may collect the following types of information:

💻 Website & Booking:

  • Name, address, email, phone number

  • Service preferences and pet details

  • Payment method (processed securely via third-party providers)

📱 SMS & Mobile Data:

  • Mobile number for service alerts, reminders, and updates

  • Consent status for receiving promotional text messages

2. 📲 How We Use Your Information

We use your information to:

  • Schedule and provide pet services

  • Communicate appointment reminders, delays, or updates

  • Send invoices and process payments

  • Respond to inquiries or support requests

  • Improve customer experience and operations

💬 Marketing Communications

With your explicit opt-in, we may also send occasional marketing SMS messages, promotions, referral incentives, or seasonal service offers. You can unsubscribe at any time (see opt-out below).

We do not sell or rent your personal data, including mobile numbers, to third parties.

3. 💡 SMS Terms & Conditions

When you provide your mobile number, you agree to receive SMS messages from Waggin’ Tails for:

  • 60-minute "on the way" alerts

  • Service day confirmations

  • Photo notifications (e.g., gate closure)

  • Weather-related rescheduling

  • Billing reminders and payment receipts

  • Optional marketing or promotional messages (only if opted in)

📵 Opt-Out Instructions:

Reply:

  • STOP to cancel

  • HELP for support

Message frequency may vary. Message and data rates may apply per your carrier.

We comply with the Telephone Consumer Protection Act (TCPA) and FCC regulations. Your mobile number will only be used in accordance with this policy.

4. 🔒 Data Security

We implement appropriate technical and organizational safeguards to protect your personal data against unauthorized access, loss, or misuse. This includes encryption, secure payment gateways, and access controls.

5. 📝 Your Rights

You have the right to:

  • Access and correct your personal data

  • Withdraw consent for marketing communications

  • Request deletion of your data (where applicable by law)

6. 📞 Contact Us

Have questions or need to update your preferences?

Waggin’ Tails Pet Services
📍 Based in [City, State]
📞 (571) 560-6446
📧 support@waggintails.com
🌐 www.waggintails.com