General FAQ

  • We scoop in light rain or snow, but will reschedule in the event of:

    • Heavy storms

    • Severe lightning

    • Dangerous wind or ice

    You’ll be notified if service is delayed, and we’ll get you rescheduled ASAP.

  • Of course! Just let us know 24 hours in advance via text, email, or your portal.

  • Great question! We pride ourselves on service. We are:

    • Family-Owned & Local to Loudoun

    • No hidden fees or contracts

    • Clean, uniformed techs who care

    • Flexible scheduling & online booking

    • Fast, friendly customer service

    • A brand that’s fun, reliable, and pet-loving 🐶

  • We proudly serve the Western Loudoun, Clarke, and Jefferson Counties, as well as the surrounding rural/suburban neighborhoods. New service areas are always being added!

    Areas we serve include:

    • Loudoun County: Round Hill, Purcellville, Lovettsville, Bluemont

    • Clarke County: Berryville, Boyce

    • Jefferson County, WV: Charles Town, Harpers Ferry, Ranson

Poop Scoop FAQ

  • Great question—and it’s one we hear a lot!

    ✅ Time Saver – Life’s busy. We give you back your weekends.
    ✅ Cleaner Yard – No more "landmines" when guests or kids are over.
    ✅ Healthier Environment – Dog waste can carry harmful bacteria and parasites that affect other pets and people.
    ✅ No More Smell – Combined with our yard deodorizing, your lawn smells like fresh grass—not poop.
    ✅ We’re Pet Professionals – We sanitize tools, leave gates secure, and treat your pets and property with respect.

    Picking up poop may not be glamorous—but we’re proud to do it right!

  • Nope! All of our services are contract-free.
    You can start, pause, or cancel anytime. We just ask for 24 hours' notice to adjust your service schedule.

    HOWEVER… If you decide you like us enough to be in a committed relationship, we are happy to do 6 and 12-month agreements that lower your costs and guarantee priority service.

  • Our plans go as low as $20 per visit, and vary based on:

    • Number of dogs

    • Frequency of visits

    • Lot size

    • Add-ons like deodorizing or walking

  • Absolutely!

    Gate security is a top priority.
    Our techs are trained to double-check every latch—every time. We also send you a photo of the closed gate.

    If a gate won’t close properly, we’ll contact you immediately.

  • Not at all. As long as we can access your yard, we’ll handle everything.
    We send optional service updates, and you’ll see visit confirmations via your client portal or text/email.

  • Yes! After every stop.
    We disinfect all scooping tools and use a shoe sanitizing process before entering the next yard. This keeps germs and parasites from spreading between properties.

  • For everyone’s safety, we prefer that your dogs are inside. The visits do not take long. However, If your dog is friendly and safe, and is comfortable with us, (e.g. a dog we regularly walk). we’re happy to work outside with them.
    If we’re unsure or can’t safely enter, we’ll contact you, wait up to 10 minutes, and leave a note if needed. Missed visits due to unsafe dogs can be rescheduled.

  • We bag and dispose of pet waste i’m your trashcan for you. If you prefer, we can take it offsite, but a small handling charge applies.

  • Of course! Just let us know 24 hours in advance via text, email, or your portal.

  • Yes! Our pet-safe, eco-friendly sanitizer/deodorizer is available as a one-time treatment or recurring add-on. It helps eliminate smells and refresh your lawn between visits.

Poop Scoop FAQ

  • Yes! We offer 15, 30, and 60-minute walks tailored to your dog’s age, energy, and behavior. Walks are great for mid-day breaks, travel coverage, or just to give your pup a change of scenery.

  • Your dog will be walked by a trained, background-checked Waggin’ Tails technician—someone who loves dogs as much as you do. You’ll get:
    ✅ A meet-and-greet with your walker
    ✅ GPS check-ins
    ✅ Photo updates
    ✅ Reliable, on-time service every walk

  • We walk your pup in your neighborhood or around your property, depending on what’s best for their comfort and your preference.
    No busy streets or dog parks unless specifically requested.

  • We understand some dogs need a little extra TLC. We always conduct a free intro visit to ensure the dog and the walker’s comfort with the situation.

    During our first visit, we’ll assess your dog’s temperament and customize the service accordingly.

    If your dog is aggressive or highly anxious, we’ll work with you on safe alternatives—or refer you to a behavior specialist if needed.

  • Life happens! No problem at all. Just give us 24 hours’ notice via text, email, or your customer portal, and we’ll adjust your walk schedule with no hassle.

  • Absolutely! You can combine any of the services we offer.

    Many clients bundle walks and scooping into a discounted weekly plan for ultimate convenience. Your dog gets exercise, your yard stays clean—and you don’t lift a finger.